GENERAL CONDITIONS RENTAL
Version date 1 February 2018.
1.1 These General Terms and Conditions apply to all offers, reservations and agreements concerning all accommodation and camping pitches and other facilities that are rented out by the Droompark Beekbergen parks (Bospark Beekbergen B.V.), Droompark Hooge Veluwe (Buitenplaats Hooge Veluwe B. V.), Droompark Molengroet (Holiday Holland B. V.), Droompark Schoneveld (Schoneveld Rekreatie B. V.), Droompark Buitenhuizen (Parc Buitenhuizen B. V.), Droompark Maasduinen (Park Maasduinen B. V.), Droompark Bad Hoophuizen (DroomPark Bad Hoophuizen B. V.), Droompark De Zanding (DroomPark De Zanding B. V.), Droompark Talmahoeve (Talmahoeve B. V.), Droompark Spaarnwoude (Parc Spaarnwoude B.), Droompark Spaarnwoude B.V.), Droompark Bad MeerSee (Droompark Bad MeerSee B. V.) and Bad Hulckesteijn (Recreation centre "Nieuw Hulckesteijn" B. V.), Droompark Bad Noordzee B.V. (Droompark Bad Noordzee B.V.) en Marina Strandbad Vastgoed B.V., hereinafter referred to as user(s) of these General Terms and Conditions in singular form as "Letter". Additional conditions may be imposed at park level, these apply in addition to these General Terms and Conditions. If there is a conflict between the General Terms and Conditions and the additional (park) conditions, the additional (park) conditions shall prevail.
1.2 In these General Terms and Conditions, the term "Renter" is understood to mean: the person who enters into an agreement with the Letter with regard to temporary rental/temporary use of accommodation and/or a camping pitch for recreational purposes. The term "Users" is understood to mean persons who stay in the accommodation together with the Renter.
1.3 These General Terms and Conditions apply regardless of whether the Renter refers to any of his own conditions or to other general conditions. The Letter rejects all General Terms and Conditions to which Renter refers to or which are used by the Renter.
1.4 Agreements deviating from these General Terms and Conditions are only valid if agreed in writing.
2.1 The Letter will only accept bookings from persons aged 18 years or older. Reservations by persons younger than this age are therefore not valid.
2.2 The Letter reserves the right to refuse reservations that differ without giving reasons, in particular for groups and stays that are not of a recreational nature but not exclusively, or to impose special conditions on these reservations.
2.3 If the Letter accepts a reservation, the Letter will within 14 days send the Renter a (written) order confirmation, accompanied by an invoice. The Renter must check the correctness of the order confirmation as well as the invoice immediately upon receipt. Any inaccuracies should be notified immediately, but in any case within 8 days to the Letter.
2.4 If the Renter is not in possession of a written order confirmation, including invoice within 14 days after making the reservation, the Renter must contact the reservation department immediately.
If he fails to do this, no appeal can be made to the reservation.
2.5 An agreement shall be concluded between the Renter and the Letter at the moment that the Letter has sent the order confirmation.
2.6 The agreement concerns the rental of accommodation and/or camping pitches and/or other facilities for recreational use, which by its nature is of short duration.
3.Amendments to the Agreement
3.1 If, after the conclusion of the agreement, the Renter wishes to make changes to the agreement, the Letter is not obliged to accept them. It is at the Letter’s free choice to determine whether and to what extent such changes are accepted by the Letter. In the event that the Letter accepts the changes, he may charge change fees.
4.1 The Renter as well as the other users of the rented property are not allowed to hand over the accommodation and/or camping pitch under whatever name and for whatever reason to anyone other than the persons mentioned in the agreement in use, unless otherwise agreed in writing with the Renter.
4.2 If the Renter and the Letter have agreed that the Renter and/or 1 or more Users will be replaced, both the Renter and/or Users as well as the Renter and/or other Users are and will remain jointly and severally liable to the Letter for the payment of the part of the rent still due, the alteration costs (see art. 3.1) and any additional costs as a result of the replacement and any cancellation costs.
5.1 The Renter shall owe the Letter the agreed rental price, as stated in the written confirmation also invoice of the reservation. If the Letter's costs (personnel, energy, taxes, etc.) have demonstrably and unexpectedly increased after the conclusion of the agreement, the Letter is entitled to increase its prices and to charge the increased price to the Renter. If this price increase will be implemented within 3 months after the agreement has been concluded, that price increase will amount to a maximum of 5% of the previously agreed price and on that basis the Renter has the right to dissolve (cancel) the agreement.
5.2 Price discounts and/or special offers can no longer be used if the order confirmation has been sent by the Letter.
5.3 All prices are, where applicable, including VAT, unless stated otherwise.
5.4 It is not possible to combine different discounts.
5.5 Discounts do not apply to bookings for stays longer than three weeks. All actions are subject to our action terms and conditions, these can be consulted at www.droomparken.nl/actievoorwaarden.
6.1 In addition to the rent, the Renter will also owe additional costs as described in the price appendix. The total of the total amount owed by the Renter is referred to as the' Reservation Value'.
7.1 For all reservations, 25% of the Reservation Value must be credited to the specified bank account number of the Letter within 14 days after receipt of the order confirmation. The remaining 75% must be credited to the bank account number of the park no later than one month before arrival. For bookings made within one month prior to arrival, the entire Reservation Value must be paid within 7 days after receipt of the order confirmation.
7.2 In the event of late payment of the amounts invoiced to the Renter, the Renter will be in default immediately after expiry of the term for payment. In that case, the Letter reserves the right to dissolve (cancel) the agreement with effect from the day that the period of 14 days has expired. The Renter is then liable for all damage that the Letter suffers or will suffer as a result of this, including all costs that the Letter has had to incur in connection with the reservation and the dissolution. Also the Renter shall then be liable for statutory interest. In addition to the foregoing, the Letter shall in any case be entitled to charge cancellation costs per accommodation. In that case, the provisions of Article 12 shall apply.
7.3 The Letter shall at all times be entitled to set off any claims against the Renter for whatever reason against the amounts paid by the Renter for whatever reason.
8.Arrival and departure
8.1 Unless otherwise agreed, the rented accommodation can be purchased on the agreed day of arrival as stated on the booking confirmation from 15.00 hrs and must be vacated before 10.00 hrs on the agreed day of departure as stated on the booking confirmation.
For a camping pitch, unless otherwise agreed upon, the Renter may, on the agreed day of arrival as stated on the confirmation of the reservation, occupy his pitch at 13.00 hrs and on the agreed day of departure, the Renter must have vacated the pitch before 12.00 hrs. If the park uses different times, those times will apply.
8.2 If the Renter wishes to continue the agreement with the Letter for a longer period than the agreed duration and the Letter agrees to this, the Letter is always entitled to designate another accommodation / camping pitch.
8.3 If the use of the accommodation and/or camping pitch and/or other facilities is terminated earlier than on the agreed date, as stated on the booking confirmation, the Renter is not entitled to a refund of (part of) the rent and/or costs.
9.1 Depending on the accommodation and/or camping pitch, a maximum of 1 or 2 pets of the Renter or Users will be admitted by the Letter. If the Renter and/or other Users wish to bring along pets, the Renter must inform the Letter immediately upon reservation. In that case, the Letter may charge a surcharge to the Renter. The Letter reserves the right - without giving any reason - to refuse pets in the park. Pets are in any case not allowed in some types of accommodation and on some parts of the campsite.
9.2 Pets do not have access to water features, swimming pools, restaurants, indoor centre facilities and other public places in the park (unless otherwise indicated locally). Pets should be kept on a leash outside the accommodation. Instructions on site must be followed. The pets may not cause nuisance to the other guests.
9.3 A dog basket must be taken along and a flea strap for dogs/cats is mandatory.
9.4 If pets live caged during the entire rental period, this must also be stated at the time of reservation and no surcharge is required.
9.5 Pets from visitors are allowed on payment provided that the maximum limit is not exceeded.
9.6 For the transport of animals within EU countries it is required they are in possession of a European model passport (from 3 July 2004). The animals must be vaccinated against rabbies and identification by means of a chip or tattoo is also required. The Renter himself is responsible for having the correct travel documents required for the destination.
10.Use of accommodation
10.1 The Renter and/or the Users are jointly and severally responsible for an appropriate treatment inside and outside of the rented accommodation and/or camping pitch or in the park, including for the use of the equipment in it.
10.2 In addition, the Renter and/or the Users are always jointly and severally liable for damage caused by breakage and/or loss and/or damage to inventory and/or accommodation. Any damage must be reported immediately by the Renter and/or Users to the Letter and must be compensated immediately on site, unless the Renter can prove that the occurrence of the damage is not due to fault of himself, the Users or one of the members of his company.
10.3 If the Renter and/or Users and/or third parties present on behalf of the Renter or Users cause nuisance of any kind whatsoever, or are guilty of misconduct, the Letter may dissolve the agreement with immediate effect. There is in any case a situation of nuisance or misconduct, if other guests of the park or park staff qualify this as such. If the agreement is dissolved due to nuisance or misconduct, the Renter will not be entitled to a refund of the rent.
10.4 The Letter is allowed to enter the accommodation without prior permission of the Renter or User in all cases where this is necessary in relation to the service to be provided by the Letter. Entry may then take place without the presence of the Renter or the User.
10.5 Charging electric cars is only permitted in the designated areas. It is strongly forbidden to charge such vehicles with the power supply of the accommodation.
10.6 Smoking is not allowed in the accommodation. Additional costs may be charged if this provision is violated.
11.1 The Letter may require a deposit from Renter at the start of the stay.
11.2 The deposit serves to guarantee damage and/or costs -in the broadest sense of the word- that the Letter may suffer in the event of non-compliance with the Renter's and the User’s obligations.
11.3 In the event that the deposit is not paid immediately, the Letter is entitled to prohibit the Renter and/or other Users access to and use of the accommodation and/or the camping site.
11.4 If the Renter fails to pay the deposit, the Letter is entitled to dissolve (cancel) the agreement with immediate effect.
11.5 The deposit or any remaining amount thereof will be refunded after settlement of claims (damage to inventory/accommodation and/or other costs) from the Letter to the Renter and/or the Users. Any (further) claims for damages are not nullified by this restitution.
12.1 If a reservation is cancelled, cancellation costs are due. These amounts are 25% of the Reservation Value for cancellations up to 28 days before the day of arrival and after these 28 days the entire Reservation Value should be payed.
12.2 If the Renter has not arrived within 24 hours of the agreed date without further notice, this will be considered as a cancellation.
13.Reservation in advance
13.1 It is possible to take an option for a certain period of time at a particular location for which the prices have not yet been published. As soon as the prices are known, a confirmation will be sent by the Letter and it can be cancelled free of charge within 14 days
after this confirmation. 14 days after sending the confirmation, the reservation will be considered final and the conditions as described in article 12 will apply in case of cancellation.
14.Force majeure and amendments
14.1 In the event that the Letter is unable, or temporarily unable to perform the agreement in whole or in part due to force majeure, the Letter will within 14 days after it has become aware of the impossibility of fulfilling the agreement submit a change proposal (for other accommodation, other period, different location, etc.).
14.2 Force majeure on the part of the Letter occurs if the execution of the agreement is wholly or partly impeded, temporarily or not by circumstances beyond the Letter's control, including, but not only, danger of war, personnel strikes, blockades, fire, floods and other malfunctions or events.
14.3 The Renter is entitled to reject the proposed change. If the Renter rejects the proposed change, the Renter must announce this (depending on the starting date of the rent) at the latest within 14 days after receipt of the proposed change. In that case, the Letter shall be entitled to dissolve the agreement with immediate effect. The Renter is then entitled to remission and/or restitution of (the part of) the rent already paid. The Letter shall not be obliged to compensate any damage.
15.1 The Letter shall at all times have the right to terminate the agreement with immediate effect, both if personal details of the Renter and/or other Users are incomplete and/or incorrectly stated upon reservation, as in case the Renter and/or other User(s) in the opinion of Letter misbehave themselves in such a way that the rental agreement cannot be continued. In such a case, there will be no refund of the Reservation Value nor a part thereof .
16.1 If the law does not oppose to this, Droomparken shall limit its liability in the manner referred to in this Article 16. The Letter accepts no liability for theft (including theft from bungalow safes and swimming pool lockers), loss or damage of or to property, or persons of any kind whatsoever, during or as a result of a stay at one of our parks and/or the rental / use of accommodation and/or camping pitch and/or other facilities of the Letter, unless there is intent or gross negligence on behalf of the Letter, or its employees.
16.2 Liability for damage consisting of loss of travelling pleasure or business and other consequential damage is excluded under all circumstances. Furthermore, the Letter shall in no case be liable for damage for which there is a right to reimbursement on account of a travel and/or cancellation insurance or any other insurance.
16.3 The Letter shall not be liable for any malfunctions in the services or defects in the services provided or goods delivered by third parties.
16.4 Liability on the grounds of unlawful acts is in any case limited to a maximum of € 75,000 in the case of personal accidents per guest per stay and liability for material damage is in any case limited to a maximum of € 1,500 per Renter / User per stay.
16.5 The Renter and the Users are jointly and severally liable for all losses and/or damage to the rented accommodation and/or camping pitch and/or other properties of the Letter (as
well as the owner of the accommodation if this is not the Letter) caused during or through the use thereof by the Renter and/or the Users, travel companions and/or third parties who are in the park with the permission of the Renter, regardless of whether this is the result of acts or omissions by the Renter, the Users, travel companions and/or by third parties who are in the park with the permission of the Renter.
16.6 The Renter indemnifies the Letter against all claims in respect of damage caused by third parties that are (partly) the result of any act or omission by the Renter himself, the Users, the travel companions or third parties who are in the park with permission of the Renter.
16.7 If the accommodation is not used correctly or left incorrectly, including but not limited to excessive pollution, additional costs will be charged, which the Renter is then obliged to pay the Letter immediately.
17.1 Despite the care and effort of the Letter, the Renter may believe that he has a justified complaint with regard to the holiday home. The Renter must first of all report the complaint on the spot and immediately after it has appeared or was discovered at the reception of the park of the stay. Should the complaint not be dealt with to the satisfaction of the Renter , the Renter must take further steps within 1 month after departure from the accommodation under penalty of forfeiture of any claim.
18.1 Only Dutch law applies to the agreement between the Renter and the Letter.
18.2 The judge in Arnhem shall have exclusive jurisdiction to hear and determine any disputes arising from this agreement.
19.1 The Renter himself is responsible for having the valid travel documents required for Renters destination. The Letter does not accept any liability for the consequences arising from not being in possession of the correct travel documents.
20.1 The Letter shall treat all personal data provided or known in accordance with the provisions of the Personal Data Protection Act (Dutch AVG provisions). The Letter will not make your personal data available to third parties except for the processing of the data by third parties in accordance with an agreement with Droomparken. It will use the data itself (and only) to keep you informed of important news about the park and interesting offers and/or arrangements.
20.2 On Renters' request, the Letter shall correct, supplement, remove or protect Renters' data if, for example, the information is factually incorrect. This may result in the Renter no longer being able to make use of (a part of) the services of the Letter. For the details mentioned in this section, please refer to our Privacy Statement.
20.3 If the Renter does not wish to receive interesting information or offers, the Renter can inform the Letter by sending an e-mail to email@example.com or by using the contact form. The electronic newsletter can be unsubscribed via the link at the bottom of each electronic newsletter.
21.1 Obvious printing and typographical errors do not bind the Letter.
21.2 With these General Terms and Conditions all previous rental conditions expire.