Complaints procedure

Complaints about Droomparken are good learning opportunities

A complaint is not necessarily a bad thing. To us, they are often good learning opportunities! Droomparken hopes that every stay with us is a good experience for you. However, at times, things do not exactly go the way you expected. We like to find out what went wrong and how we can resolve it as soon as possible. Naturally, we then try to make sure it will not happen again.

Tell us!

If you have a complaint during your stay at one of our Droomparken or notice something was not quite right later, please do not hesitate to tell us! Whether it's something minor or major, we take everything into serious consideration. Perhaps the crockery isn’t complete or the accommodation isn’t clean? Call us immediately and we will resolve it as soon as possible.

Droomparken takes all complaints seriously. Whether it concerns personal complaints about Droomparken, a bad experience on the telephone with us or a negative review on social media. We will not shy away from our responsibilities and we will do our best to resolve everything. Our team will listen to your story and together, we try to come to a satisfactory solution so that your stay at our parks is and remains a wonderful experience!

Despite our efforts, you may not be happy with something before, during or after your stay at Droomparken. We will do everything we can to prevent this from happening but if you are not happy about your stay, please tell us about it! In order to be able to resolve your complaint or problem properly, we would like you to do the following.

Vertel het ons!

Klachten zijn leermomenten

Heb jij een klacht tijdens het verblijf op een van onze Droomparken, of merk je pas later dat er iets niet naar behoren is. Schroom niet om het ons te vertellen! Wij zijn er voor om jou te helpen.

I have a complaint before my stay

step 1

If you have a complaint about your stay we would like to ask you to contact our reservations department via reservations@droomparken.nl.

step 2

Despite the efforts of our reservation department, it may be that your complaint is not handled as desired. Is this the case? Then contact our feedback department. This can be done via the form below or by e-mail (feedback@droomparken.nl) stating your reservation number and name and address data.

Please note: it is not possible to send attachments via the contact form. If you want to send attachments, it is best to send an email to feedback@droomparken.nl

step 3

Your complaint will of course be handled with the greatest care and attention. After we have received your complaint we will contact you to confirm that we have received your complaint in good order. We strive to provide your submitted complaint with a response within 10 working days, calculated from the receipt date of your complaint. If the handling of the complaint will take longer than 10 working days, we will inform you accordingly.

I have a complaint during my stay

step 1

If you have a complaint during your stay we would like to ask you to report this first to the lobby of the Dream Park concerned. This allows us to offer you the opportunity to resolve the complaint or problem on the spot.

step 2

Despite the efforts of the park it may be that your complaint is not handled as desired. Is this the case? Then contact the Droomparken feedback department within one month of your stay. This can be done via the form below or by e-mail (feedback@droomparken.nl) stating your reservation number and name and address data.

Please note: it is not possible to send attachments via the contact form. If you want to send attachments, it is best to send an email to feedback@droomparken.nl

step 3

Your complaint will of course be handled with the greatest care and attention. After we have received your complaint we will contact you to confirm that we have received your complaint in good order. We aim to provide your submitted complaint with a response within 10 working days from the date of receipt of your complaint. If the handling of the complaint will take longer than 10 working days, we will inform you accordingly.

I have a complaint after my stay

step 1

If you have a complaint after your stay we would like to ask you to contact our feedback department within one month of your stay. This can be done via the form below or by e-mail (feedback@droomparken.nl) stating your reservation number and name and address data.

Please note: it is not possible to send attachments via the contact form. If you want to send attachments, it is best to send an email to feedback@droomparken.nl

step 2

Your complaint will of course be handled with the greatest care and attention. After we have received your complaint we will contact you to confirm that we have received your complaint in good order. We aim to provide your submitted complaint with a response within 10 working days from the date of receipt of your complaint. If the handling of the complaint will take longer than 10 working days, we will inform you accordingly.

Complaints

complaints procedure

You can submit your complaint here. Whether it is something small or large, we take everything into serious consideration. For example, is the tableware not complete, or has the house not been properly cleaned? Contact us and we will solve this for you as soon as possible.

Unfortunately it is not possible to send attachments in this form, we request that you send your complaint to us by e-mail to feedback@droomparken.nl, stating your reservation number.