A complaint is not necessarily a bad thing. To us, they are often good learning opportunities! Droomparken hopes that every stay with us is a good experience for you. However, at times, things do not exactly go the way you expected. We like to find out what went wrong and how we can resolve it as soon as possible. Naturally, we then try to make sure it will not happen again.
If you have a complaint during your stay at one of our Droomparken or notice something was not quite right later, please do not hesitate to tell us! Whether it's something minor or major, we take everything into serious consideration. Perhaps the crockery isn’t complete or the accommodation isn’t clean? Call us immediately and we will resolve it as soon as possible.
Droomparken takes all complaints seriously. Whether it concerns personal complaints about Droomparken, a bad experience on the telephone with us or a negative review on social media. We will not shy away from our responsibilities and we will do our best to resolve everything. Our team will listen to your story and together, we try to come to a satisfactory solution so that your stay at our parks is and remains a wonderful experience!
Despite our efforts, you may not be happy with something before, during or after your stay at Droomparken. We will do everything we can to prevent this from happening but if you are not happy about your stay, please tell us about it! In order to be able to resolve your complaint or problem properly, we would like you to do the following.