1.1 These General Terms and Conditions apply to all offers, reservations and agreements relating to all accommodations and camping pitches and other facilities that are rented out by the parks Droompark Beekbergen (Bospark Beekbergen B.V.), Droompark Hooge Veluwe (Buitenplaats Hooge Veluwe B.V.), Droompark Molengroet (Holiday Holland B.V.), Droompark Schoneveld (Schoneveld Rekreatie B.V.), Droompark Buitenhuizen (Parc Buitenhuizen B.V.), Droompark Maasduinen (Park Maasduinen B.V.), Droompark Bad Hoophuizen (Droompark Bad Hoophuizen B.V.), Droompark De Zanding (Droompark De Zanding B.V.), Droompark Talmahoeve (Talmahoeve B.V.), Droompark Spaarnwoude (Parc Spaarnwoude B.V.) and Bad Hulckesteijn (Recreatiecentrum “Nieuw Hulckesteijn” B.V.), hereafter referred to as User(s) of these General Terms and Conditions, in the singular to be referred to as the "Lessor". Additional conditions may be established at park level, which then apply in addition to these General Terms and Conditions. If there is a conflict between the General Terms and Conditions and the additional (park) conditions, the additional (park) conditions prevail.
1.2 In these General Terms and Conditions, the term "Lessee" is understood to mean: The person who enters into an agreement with the Lessor with regard to the temporary rental/temporary use of accommodation and/or camping pitch for recreational purposes. The term "Users" is understood to mean: The persons who stay in the accommodation together with the Lessee.
1.3 These General Terms and Conditions apply irrespective of whether the Lessee invokes his own conditions or to other general terms and conditions. The Lessor rejects all General Terms and Conditions invoked by or referred to by the Lessee.
1.4 Agreements deviating from these General Terms and Conditions are only valid if agreed in writing.
2.1 The Lessor will only accept reservations from persons aged 18 years or older. Reservations by persons that are younger are therefore not valid.
2.2 The Lessor reserves the right to refuse deviating reservations, without giving reasons, in particular but not exclusively reservations by groups and requests for accommodation that are not recreational in nature, or to impose special conditions on those reservations.
2.3 If the Lessor processes a reservation, the Lessor will send a (written) confirmation within 14 days, including an invoice. The confirmation as well as the invoice must be checked by the Lessee for accuracy immediately upon receipt. Any inaccuracies must be communicated immediately to the Lessor, but in any case within 8 days.
2.4 If the Lessee has not received a written confirmation including invoice within 14 days after making the reservation, the Lessee must immediately contact the booking office, failing which the reservation can not be invoked.
2.5 An agreement is concluded between the Lessee and the Lessor as soon as the Lessor has sent the confirmation.
2.6 The agreement concerns the rental of an accommodation and/or camping pitch and/or other facilities for recreational use, which by its nature is of a short duration.
3.1 If the Lessee, after the conclusion of the agreement, wishes to make changes to the agreement, the Lessor is not obliged to accept them. It is at the discretion of the Lessor to determine whether and to what extent these changes are accepted. If the Lessor accepts the changes, the Lessor may charge an amendment fee.
4.1 The Lessee as well as the other Users of the rented property are not permitted to relinquish the accommodation and/or camping pitch under any name whatsoever and for any reason whatsoever to others than the persons named in the agreement, unless otherwise agreed in writing with the Lessor.
4.2 If the Lessee and the Lessor have agreed that the Lessee and/or 1 or more Users will be replaced, both the Lessee and/or Users as well as the Lessee and/or other Users who replace the original persons, shall remain jointly and severally liable to the Lessor for the payment of the remaining rent due, the amendment fee (see Art. 3.1) and any additional costs as a result of the substitution and any cancellation costs.
5.1 The Lessee owes the Lessor the agreed rental price, as stated in the written confirmation and invoice for the reservation. If the costs incurred by the Lessor (personnel, energy, taxes, etc.) have increased demonstrably and unforeseen after the conclusion of the agreement, the Lessor reserves the right to increase its prices and charge the increased price to the Lessee. If this price increase is implemented within 3 months after the agreement has been concluded, the price increase will not exceed 5% of the price previously agreed and the Lessee has the right to terminate the agreement on that basis.
5.2 Price discounts and/or special offers can no longer be used if the confirmation has been sent by the Lessor.
5.3 All prices are, where applicable, including VAT, unless stated otherwise.
5.4 It is not possible to combine different discounts.
5.5 Discount promotions do not apply to bookings with a stay for longer than three weeks. Our Promotional Terms and Conditions apply to all promotions and can be consulted via www.droomparken.nl/actievoorwaarden.
6.1 In addition to the rental price, the Lessee is also liable for additional costs, as described in the Pricing Annex. The total amount due by the Lessee is referred to as the "Reservation value".
7.1 For all reservations, 25% of the Reservation value must be paid into the bank account number specified by the Lessor within 14 days after receipt of the confirmation. The remaining 75% must be paid no later than one month before arrival, into the bank account number of the park specified. For reservations made within one month of arrival, the full Reservation value must be paid within 7 days after receipt of the confirmation.
7.2 In the event of late payment of the amounts invoiced to the Lessee, the Lessee will be in default immediately on expiry of the term specified. In that case, the Lessor reserves the right to terminate the agreement with effect from the day that the 14-day period has expired. The Lessee is then liable for all damage suffered or to be suffered by the Lessor as a result, including all costs incurred by the Lessor in connection with the reservation and the termination, and the Lessee will also be liable for the statutory interest. In addition to the above, the Lessor is in any case has the right to charge a cancellation fee per accommodation. In such case, the Provisions of Article 12 apply.
7.3 The Lessor at all times reserves the right to settle claims against the Lessee for whatever reason with the amounts paid by the Lessee for whatever reason.
8.1 Unless otherwise agreed, the rented accommodation will be available on the agreed date of arrival as stated on the booking confirmation from 3.00 pm onwards, and must be vacated before 10.00 am on the agreed date of departure as stated on the booking confirmation. For camping pitches, unless otherwise agreed, the Lessee can occupy the pitch from 1.00 pm on the agreed date of arrival as stated on the booking confirmation, and must vacate the pitch before noon on the agreed date of departure. If the park uses other times, those times will apply.
8.2 If the Lessee wishes to continue the agreement with the Lessor for a longer period than the agreed duration, and the Lessor agrees, the Lessor always reserves the right to appoint another accommodation/camping pitch.
8.3 If the use of the accommodation and/or camping pitch and/or other facility is terminated earlier than on the agreed date as stated on the booking confirmation, the Lessee is not entitled to a refund of (a part of) the rental price and/or costs.
9.1 Depending on the accommodation and/or camping pitch, a maximum of 1 or 2 pets of the Lessee or Users are allowed by the Lessor. If the Lessee and/or other Users wish to bring pet(s) with them, the Lessee must specify this immediately upon making the reservation. In that case, the Lessor may charge an additional fee to the Lessee. The Lessor reserves the right to refuse pets at the park without giving reasons. In any case, pets are be allowed in certain types of accommodations and certain camping areas.
9.2 Pets do not have access to water features, swimming pools, restaurants, indoor facilities and other public facilities at the park (unless indicated otherwise on the spot). Pets must be kept on a leash when outside the accommodation. All instructions on site must be followed. The pets must not cause any inconvenience to the other guests.
9.3 A dog basket and flea collar for dogs/cats are mandatory.
9.4 If pets are kept in a cage during the entire rental period, this must also be specified upon reservation, and no additional fee will be charged.
9.5 Pets of visitors are allowed against payment of a fee if the maximum number of pets is not exceeded.
9.6 The transport of animals to countries within the EU requires a passport according to the European model (from 3 July 2004). All animals must be vaccinated against rabies and must be identifiable by means of a chip or tattoo. The Lessee is responsible for having the correct travel documents required for the destination.
10.1 The Lessee and/or Users are jointly and severally liable for maintaining order and prevent nuisance and misconduct in and around the rented accommodation and/or camping pitch or elsewhere in the park, the use of the accommodation and/or camping pitch and any equipment present.
10.2 In addition, the Lessee and/or the Users are always jointly and severally liable for damage caused by breakage and/or loss of and/or damage to the inventory and/or accommodation itself. Any damage must immediately be reported to the Lessor by the Lessee and/or Users and must be reimbursed immediately on the spot, unless the Lessee can prove that the damage was not attributable to him, the Users or one of the members of his company.
10.3 If the Lessee and/or Users and/or third parties visiting the Lessee or Users cause nuisance of any nature, or are guilty of misconduct, the Lessor can terminate the agreement with immediate effect. In any case, nuisance or misconduct is deemed to have occurred if other guests of the park or employees of the park qualify this as such. If the agreement is terminated due to nuisance or misconduct, the Lessee will not be eligible for a refund of the rental price.
10.4 The Lessor reserves the right to enter the accommodation without prior permission from the Lessee or the User in those cases where the Lessor deems it necessary. Entry may take place when the Lessee or the User are not present.
10.5 The charging up of electric cars is only permitted at those locations provided for this purpose. It is explicitly not permitted to charge up such vehicles using the power supply of the accommodation.
10.6 Smoking is prohibited inside the accommodation. If this provision is violated, extra costs may be charged.
10.7 for business reservations a maximum of 1 employee per bedroom is allowed.
11.1 The Lessor can request a deposit from the Lessee at the start of the stay.
11.2 The deposit serves as a warranty for any damage and/or costs - in the broadest sense of the word - that the Lessor can suffer in the event of non-compliance with the obligations of the Lessee and the Users.
11.3 In the event that the deposit is not paid immediately, the Lessor reserves the right to deny the Lessee and/or other Users access to and use of the accommodation and/or camping pitch.
11.4 If the Lessee fails to pay the deposit, the Lessor reserves the right to terminate the agreement with immediate effect.
11.5 The deposit or any remainder thereof will be refunded to the Lessee and/or Users by the Lessor after settlement of any claims (damage to inventory/accommodation and/or other costs). Any (further) claims for compensation will not be cancelled by this refund.
12.1 If a reservation is cancelled, a cancellation fee has to be paid. This fee amounts to 25% of the Reservation value in the event of cancellation up to 28 days before the date of arrival, and the full Reservation value in the event of cancellation from the 28th day before arrival onwards.
12.2 If the Lessee has not arrived within 24 hours after the agreed date, without further notification, this will be regarded as a cancellation.
13.1 The option exists to take an option for a specific period at a certain location for which the rental prices have not yet been published. As soon as the rental prices are known, the Lessor will send a confirmation. The advance reservation can be cancelled free of charge within 14 days after this confirmation. 14 days after the confirmation has been sent, the reservation will be considered as definitive, and the provisions as described in Article 12 apply to cancellation.
14.1 In the event the Lessor is not able to, or temporarily unable to, perform the agreement in whole or in part due to force majeure, the Lessor will submit to the Lessee a proposed amendment (for other accommodation, a different period, a different location, etc.) within 14 days after becoming aware of the impossibility to comply with the agreement.
14.2 Force majeure on the part of the Lessor occurs if the performance of the agreement is fully or partially prevented, temporarily or otherwise, by circumstances beyond the control of the Lessor, including but not limited to, the danger of war, staff strikes, blockades, fire, floods and other malfuctions or events.
14.3 The Lessee is reserves the right to reject the proposed amendment. If the Lessee rejects the proposed amendment, the Lessee must notify the Lessor (depending on the commencement date of the rental period) within 14 days after receipt of the proposed amendment. In that case, the Lessor reserves the right to terminate the agreement with immediate effect. The Lessee is entitled to remission and/or a refund of (the already paid part of) the rental price. The Lessor will not be obliged to the payment of compensation for any damage.
15.1 The Lessor at all times reserves the right to terminate the agreement with immediate effect, both if upon reservation the Lessee and/or other Users have not provided complete and/or correct personal data, and if the Lessee and/or other User(s) are, in the opinion of the Lessor, misbehaving in such a manner that maintenance of the rental agreement cannot be expected. In such a case, there will not be a refund of the Reservation value or a part thereof.
16.1 If the Law does not oppose this, Droomparken limits its liability in the manners as referred to in Article 16. The Lessor accepts no liability for theft (including theft from bungalow lockers and swimming pool lockers), loss of or damage to property, or to persons, of any kind, during or as a result of a stay at 1 of our parks and/or the rent/use of accommodation and/or camping pitch and/or other facilities of the Lessor, unless in the case of intent or gross negligence on the part of the Lessor or its employees.
16.2 Liability for damage consisting of loss of enjoyment of the holiday or commercial and other consequential damage, is excluded under all circumstances. The Lessor can also in no case be held liable for damage for which a claim for compensation exists under a travel and/or cancellation insurance or any other type of insurance.
16.3 The Lessor is not liable for failures in the services or defects in services or goods provided by third parties.
16.4 Liability on the ground of an unlawful act is in any case limited to a maximum of €75,000 for personal accidents per guest per stay, and liability for material damage is in any case limited to a maximum of €1,500.00 per Lessee/User per stay.
16.5 The Lessee and the User are jointly and severally liable for all loss of and/or damage to the rented accommodation and/or camping pitch and/or other property of the Lessor (as well as the owner of the accommodation if this is not Lessor) arising during or through the use thereof by the Lessee and/or other Users, regardless of whether this is the result of acts or omissions of the Lessee and/or third parties that are in the park with the Lessee's consent.
16.6 The Lessee indemnifies the Lessor against all claims in respect of damage incurred by third parties that is (also) the consequence of any act or omission of the Lessee himself, of Users, travel companions or third parties that are in the park with the Lessee's consent.
16.7 In the event of improper use or incorrectly vacating of the accommodation, including but not limited to excessive pollution, additional costs will be charged, which the Lessor is then obliged to immediately pay to the Lessor.
17.1 Despite the care and the efforts of the Lessor, the Lessee can be of the opinion that the Lessee has a justified complaint with regard to the holiday accommodation. The Lessee must first report this complaint, immediately after the discovery or occurrence, at the reception of the park of the accommodation. If the complaint is not handled to the Lessee's satisfaction, the Lessee must take further steps, subject to the lapse of any claim, within 1 month after departure from the accommodation.
18.1 Dutch law exclusively applies to the agreement between the Lessee and the Lessor.
18.Disputes which have arisen or will arise as a result of this agreement will exclusively brought before the Court in Arnhem.
19.1 The Lessee is responsible for having valid travel documents required for the destination. The Lessor accepts no liability for the consequences arising from not being in the possession of the correct travel documents.
20.1 Landlord will always treat all personal data provided or known in accordance with the provisions of the Personal Data Protection Act/General Data Protection Regulation. The Lessor does not share your personal data with third parties. The Lessor will (only) use the data to keep you informed of important news concerning the park and interesting offers and/or packages.
20.2 At the Lessee's request, the Lessor will correct, supplement, remove or shield the Lessee’s data, in the event that the information is factually incorrect, for example. This may result in the Lessee no longer being able to make use of (a part of) the services provided by the Lessor.
20.3 If the Lessee does not appreciate the sending of interesting information or offers, the Lessee can let Lessor know by sending a card to: Lessee, Marketing department, Hoge Bergweg 16, 7361 GS Beekbergen or an e-mail to firstname.lastname@example.org
21.1 Obvious printing and typesetting errors do not bind the Lessor.
21.2 These General Terms and Conditions replace all previous rental conditions.